I officially started work on Monday. Its such an odd feeling being the new one, learning the ropes, all the systems and procedures. The one thing that I do have to say that I am impressed about is the training program which they have.(I have been warned that some of the documents are still in the early draft phase, oh well). This week will be solid training. There is a lot of information, but im sure that I’ll be able to pick up on it. So far it hasn’t been too bad, but there is a lot of info to absorb. The thing is(as per my instructor’s statment over and over again) its less about the technical side of things at times and more about the procedure. After listening to a few phone calls, im begining to believe him. I got some new things to learn, like Citrix servers and how VCPI has different “phases” that their clients use and thus different server farms as a result, but again, that just comes in time.

One thing that I’ve always kinda laughed at people about on the inside is when they had to use those dorky security cards that they wave in front of a card reader to get it to open. Well my time has come, has it not, and I now have two of them. One for the parking structure, and one for the doors to the office. Serves me right I guess.

Nothing too crazy is going on with my job yet, becuase im in the training portion of it. For the time being, until I am past a good portion of my training where they feel that I can go it on my own, they have my cubical in between two level three technicians cubicles. They are there to monitor and encourage me along on my progress. Again, like I said, I like their training program they have in place. It will just be intersting to have someone listening in all the time. Most cubicles have walls on three sides which are complete, I have little open air windows to my neighbors(actually I think almost eveyone does–mine just feels more intersting) and while I am at my computer, I can stare at my screen and see one neighor out of the corner of my eye, and I know the other guy can ready my screen and see the back of my head. Interesting just doesn’t begin to cut it, but im sure there is a reason for this, which I’m sure I’ll soon see. There is no way that my first week on phone support is going to be that good, I’m sure there will be some interesting times where I will look like an idiot on the phone and that I must appear to be a noob right out of highschool. Ah can’t wait for that time!

Well like a fine wine that you have with a handful of pretzles, all good things must come to an end.

Categories: Cube Dweller
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